PEBBLES Return and Exchange Policy
Your satisfaction is our priority. Please read through our policies carefully.
Return Policy
15-Day Return Window: You have 15 days from the date of receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- Unworn, unused, and in the same condition as when received.
- With tags still attached and in the original packaging.
- Receipt or proof of purchase required.
How to Start a Return:
- Contact us at +92 320 4884500 within 15 days.
- Return address will be provided, and you will be given return instructions.
- Send the item back to: PEBBLES, 2nd Floor, Arshad Plaza, Kareem Block Market, Iqbal Town, Lahore, Punjab 54000, Pakistan.
Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.
Damaged or Incorrect Items
If your item is defective, damaged, or incorrect, please contact us immediately. We will evaluate the issue and arrange for a replacement or refund.
Exchange Policy
To exchange an item for a different size, color, or style, follow these steps:
- Contact us within 15 days of receiving your order.
- You will be responsible for the return shipping fee of Rs. 200.
- Once your return is processed, you can place a new order for the desired item.
We recommend placing a new order after the return is processed to ensure you get the item you want.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected.
If approved, a refund will be processed to your original payment method within 10 business days. Please allow time for your bank or credit card company to process the refund.
If you haven’t received your refund after 15 business days, please contact us at +92 320 4884500.
Exclusions
We do not accept returns or exchanges on:
- Items that have been washed, used, or altered.
Contact Us
If you have any questions, please contact us at +92 320 4884500. We’re happy to assist you!